How we use your data
How we collect data
We may collect personal information from the following general sources:
- from you directly, when we meet and deal with each other in a business context (for example face to face, attendance at our events, email, mail or phone);
- from data that you provide online via our website data collection forms;
- from your interaction with and use of our online services including the Net Zero Technology Centre website, Twitter, LinkedIn and Instagram feeds;
- we may use other third parties to collect financial information about organisations or directors that we provide funding to.
What we collect
We may collect the following information:
- name and job title;
- account information;
- the organisation you work for or are associated with;
- contact information including email address;
- demographic information such as address, postcode, preferences, gender and interests;
- your interaction with us including frequency and timing of visits to the Net Zero Technology Centre;
- information relating to use of our website and online services, including technical information;
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- internal record keeping and to comply with legal obligations;
- to perform and improve services including our website;
- to monitor and improve diversity and inclusion outcomes;
- from time to time, we may also use your information to contact you to take part in our research in relation to our projects or work themes;
- to contact you by email, phone or mail;
- to customise the website according to your interests;
- when we are reviewing a project or organisation for funding, we may use credit reference agencies to review information on organisations and their directors;
- to respond to any queries or questions submitted via the website, email, telephone or mail;
- to help us with more understanding about how our website is used; and
- to raise and defend claims;
- the performance of our operations and services.
Should we require to process your personal information for any purposes not listed, or consistent with, above, we will notify you in advance of doing so. If you fail to provide us certain information when requested, we may not be able to perform a service or contract entered into with you, or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of our visitors) or from entering into a contract with you.
A range of subscription email services are available from the Net Zero Technology Centre’s website. You will receive emails only from those services that you have chosen to register with. As part of the registration process, the Net Zero Technology Centre will seek your consent to process your personal information in order for the centre to be able to provide the services. Each message originating from the centre’s subscription service will include a prominent link to unsubscribe from that or any other message subscription you currently have.
What are the legal grounds for our processing of your personal information?
- Contractual. Where we have entered into, or are taking steps to enter into, a contract (including NDA) with you or your organisation.
- Legal Obligation. Where the processing is required to comply with our legal or regulatory obligations.
- Legitimate Interests. The processing is necessary for our legitimate interests or the legitimate interests of a third party. Further information of our legitimate interests is listed above under the section entitled “What we do with the information we gather”.
- Consent. Where you have provided your consent to us to process your personal information for specific purposes, including subscriptions to information services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
A cookie is a small file which asks permission to be placed on your device’s hard drive, except that no permission is required for strictly necessary cookies. Once you agree, the file is added and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer. You can choose to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
For how long is your personal information retained by us?
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
- For as long as required for the purpose we collected it for, such as managing our relationship with you and managing our operations
- For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
- Retention periods in line with legal and regulatory requirements or guidance.
What are your rights under data protection laws?
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to exercise any of them, we’ll explain at that time if they apply or not.
- The right to request access to your personal information, be informed about the processing of your personal information and receive a copy of the personal information we hold about you (a “data subject access right”)
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased (the “right to be forgotten”)
- The right to move, copy or transfer your personal information (“data portability”)
- The right to withdraw your consent to processing (if consent is relied upon by us to process the personal information)
- Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.
If you wish to exercise any of the above rights, you can contact us using the details below. At all times, you have the right to complain to the Information Commissioner’s Office which enforces data protection laws in the UK: https://ico.org.uk/. However we would like the opportunity to deal with any issues so please contact us in the first instance.
Controlling your personal information
We will never sell your personal information to third parties unless we have your explicit permission or are required by law to do so.
Sharing your personal information
Many of our service providers are based outside the UK so their processing of your personal information will involve a transfer of information outside the UK.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring safeguards required by law are implemented with respect to the transfer. For example, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
Inaccurate personal information
Please let us know if your personal information changes during your relationship with us.
Should you wish to contact us for any reason listed within this policy, including if you wish to exercise any of your rights, or if you have any questions or concerns about the policy, please email us at [email protected] or write to us at:
Net Zero Technology Centre
20 Queens Road